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SOLICITATION # CH16012 <br />Virtru <br />Notify users that data within Virtru is unavailable, and recommend that they use their offline <br />encryption tools and backups to perform emergency functions. <br />Salesforce <br />To maximize availability, the service is delivered using multiple world -class data centers <br />supporting primary and replicated disaster recovery instance, plus a separate production -class lab. <br />The infrastructure utilizes carrier -class components designed to support millions of users. <br />Extensive use of high -availability servers and network technologies, and a carrier -neutral network <br />strategy, help to minimize the risk of single points of failure, and provide a highly resilient <br />environment with maximum uptime and performance. <br />The Salesforce services are configured to be N+1 redundant at a minimum, where N is the <br />number of components of a given type needed for the service to operate, and +1 is the <br />redundancy. In many cases, Salesforce has more than one piece of redundant equipment for a <br />given function. <br />ServiceNow <br />Please see our response for 8.8.1 a <br />QTS <br />QTS cloud developed a 0PS_POL_54_QTS-FC_Contingency_Planning_Policy (0.2 — 2/6/14), <br />detailing the policies, procedures, roles and responsibilities of key personnel in the event of an <br />emergency and/or disaster. <br />SAP <br />Ariba <br />Our SLA provides tenant remuneration for losses they may incur due to <br />outages within the infrastructure. <br />Fieldglass <br />The maximum data loss timeframe is guaranteed to be less than three hours; <br />however, offsite backups are performed every 15 minutes so the timeframe is <br />actually much shorter. <br />Hanna <br />Data loss is defined by RPO & RTO. HEC has a maximum RPO of 30 mins & <br />RTO of 12 hours. <br />Hybris <br />For a cloud solution, data backup and restore is handled by SAP. SAP shall <br />follow its archiving procedures for Customer Data as set out in the SAP Hybris <br />Commerce, cloud edition Services Description. In the event of any loss or <br />damage to Customer Data, SAP shall use commercially reasonable efforts to <br />restore the lost or damaged Customer Data from the latest back- up of such <br />Customer Data maintained by SAP in accordance with the archiving <br />procedure described in its SAP Hybris Commerce, cloud edition Services <br />Description. SAP shall not be responsible for any loss, destruction, alteration <br />or disclosure of Customer Data caused by any third party, (except those third <br />parties sub- contracted by SAP to perform services related to Customer Data <br />maintenance and back-up). <br />SuccessFactors <br />Our SLA provides tenant remuneration for losses they may incur due to <br />outages within the infrastructure. <br />VMware <br />VMWare IaaS Services <br />As discussed in detail in section 8.8.2.1.a below, VMware IaaS services are architected to <br />minimize the risk of unrecoverable data loss. In addition option services such as vCloud Air Data <br />Protection can be leveraged to further mitigate any risk. VMware's vCloud Air policy regarding <br />data loss can be found in the vCloud Air Terms of use. VMware's vCloud Government Service <br />policy regarding data loss can be found in the vCloud Government Service Terms of Service <br />AirWatch Hosted Services <br />AirWatch Business Continuity and Disaster Recovery strategies include data and hardware <br />redundancy, network configuration redundancy and backups, and robust, regular testing <br />exercises. AirWatch features active -passive configurations for high availability and redundancy <br />with all components made to failover with minimal downtime. Load balancing capabilities are <br />deployed across multiple data centers to ensure timely server recovery. AirWatch also <br />incorporates replication technology featuring SQL log shipping or network SAN byte replication to <br />revent data loss. <br />carahsoft 103 carahsoft <br />