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SOLICITATION # CH16012 <br />VMware <br />AirWatch Hosted Services <br />AirWatch Business Continuity (BC) strategies include clear policies and procedures as well as <br />robust, regular testing exercises. Our BC recovery strategies for support and maintenance include <br />provisions for workforce mobility, secondary support locations, and defined leadership roles and <br />responsibilities for all recovery staff. <br />• Multiple Support Locations — AirWatch maintains a Global Support Team, which spans multiple <br />offices around the world. This ensures that if a disaster occurs at one of our offices, our remaining <br />Support Team members can provide assistance to our customers. <br />• Mobile Workforce — Should an AirWatch office become inaccessible, all AirWatch employees are <br />equipped with laptops and can access necessary internal resources. <br />• Defined Leadership — During a disaster, roles and responsibilities are assigned to key personnel, <br />and a recovery manager provides leadership and documents the continuity process. Additionally, <br />emergency contact numbers for key personnel are provided for all vendors and support staff. <br />FireEye <br />FireEye has a mature and documented Business Continuity Plan and Disaster Recovery Plan that <br />follows industry best practices that is reviewed and tested annually. The BCP/DRP plan has <br />RPO/RTO timing criteria and other critical business requirements that is available for review if <br />requested in the future. <br />VirtueStream <br />Virtustream has built redundancy into all layers of the physical infrastructure in order to deliver <br />SLAs up to 99.999% and mitigate the risks of a system failure. Additional levels of protection <br />include regular system backups (stored locally and replicated offsite) as well as automatic storage <br />replication to a secondary data center to facilitate the ability to restore operations in the event of a <br />system failure. <br />Ability to recover and restore data within 4 business hours in the event of a severe system <br />outage. <br />CA <br />APM <br />CA provides an SLA of 99.8% uptime, which can result in unforeseen outages of —1.5 <br />hours per month. In the event of a failure to meet a SLA threshold , Customer is <br />entitled to a number of days of credit. <br />MAA <br />Using DB clustering technologies, multiple copies of data are maintained helping in <br />recovery of the data. <br />CAAgile <br />We can meet this requirement. <br />ASM <br />Data is replicated from the primary (production) to secondary (DR) continuously. In <br />the event of catastrophic loss of live data a failover to the DR site would be necessary. <br />Goo le <br />Goo le's RTO is zero. <br />Virtru <br />See'Virtru Incident & Breach Policy' <br />Salesforce <br />Customer data, up to the last committed transaction, is replicated to disk in near -real time at the <br />designated disaster recovery data center, and backed up at the primary data center. Backups are <br />performed daily at primary data center facility without stopping access to the application. <br />For business continuity purposes, Salesforce supports disaster recovery with a dedicated team <br />and a 4 hour recovery point objective (RPO) and 12 hour recovery time objective (RTO). <br />Additional details can be provided with the execution of an NDA between Salesforce and your <br />Agency. <br />ServiceNow <br />Please see our response for 8.8.1a <br />QTS <br />As defined in QTS 0 PS—POL-54—QTS-FC—Contingency—Plan n i ng—Pol icy (0.2 — 2/6/14), QTS <br />cloud has identified the following potential accessibility problems: <br />• Network Outage — Short Term <br />• Network Outage — Long Term <br />• Facility Power or Environmental Outage — Short Term <br />carahsoft 107 carahsoft <br />