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IjIjLi LVA MrU <br />�j�j�j�j�j�j�j�j�j�j�j�jl�l�l�l <br />ServicelNow Product Overview <br />Effective Date: May 2, 2C16 <br />Service Mapping <br />Discovers business services of the organization and builds a comprehensive <br />map of all devices, applications, and configuration profiles used inthese <br />business services. <br />Test Management <br />Provides a user acceptance testing framework to help project teamsand <br />business users align on project deliverables, and provides visibility into the <br />status of the project testing when used in conjunction with Project Portfolio <br />Management and Agile Development. Project Portfolio Managementand <br />Agile Development are separately authorized. <br />Threat Intelligence <br />Provides the ability to support multiple threat intelligence feeds to enhance <br />the context of a security incident by enabling analysts to see potential threats <br />and related systems in an integrated view. Threat Intelligence also allows <br />Customers to add their own custom feeds and to place confidence scores or <br />weighting on each feed to accelerate the identification of legitimate security <br />issues. <br />Vendor Performance <br />Enables Customer -to manage, evaluate and comparevendors based on <br />Management <br />predefinedcriteria. <br />Vulnerability Response <br />Integrates with the National Vulnerability Database (NVD) andthird-party <br />solutions to generate a set of actionable reports of vulnerable assets inthe <br />Customer environment. Incident response tasks, change requests or problem <br />tickets can easily be opened from vulnerabilities to allow security teamsto <br />ServiceNow Platform Services <br />perform further investigation or to allow IT to perform remediation. <br />Business Service Maps <br />Graphically displays the configuration items related to a business service, <br />and indicates the status of those configuration items. <br />Chat <br />Provides real-time communication capabilityvia instant messaging between <br />Users. <br />Coaching Loops <br />Provides the capability to monitor and provide feedback on a specific <br />behavior of an individual orgroup. <br />Configuration Management <br />Provides capabilities to identify, record, and report on IT configuration items <br />(CMDB) <br />and their relationships. <br />Connect <br />Providesthe capabilityte connect people, processes and information into a <br />unique and centralized collaboration workspace to cut down on resolution <br />times. Features include real-time chat, document delivery, active lists to see <br />who is working and the ability to interact straight from the activity stream. <br />Content Management5ystem <br />Provides the ability to create custom interfaces. <br />Form Designer <br />Allows creation of forms and tables with visual controls. <br />@I 2016 Sery eNvw, Inc All rights reserved. Se it Now Confidential. <br />5ervieoNow and the Servmce Now logo are tirade marks of Servicehow, Inc. Ali other brand and product names are trademarks or registered t ademarks of their respectwe holders <br />