BENTLEY SYSTEMS INC. - 2003 - Laserfiche WebLink

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CALIFORNIA MULTIPLE AWARD SCHEDULE (CMAS) INFORMATION TECHNOLOGY ' MAINTENANCE SPECIAL PROVISIONS AGENCIES SHOULD DEVELOP AND INCLUDE A STATEMENT OF 4, Maintenance Coverage WORK (SOW) WITH THE PURCHASE ORDER. a) Period of maintenance coverage: t. Maintenance of Equipment 1) The State may select a period or periods of The contractor is responsible under this contract to maintain the maintenance coverage, as provided for in the contract equipment identified in the purchase order or Statement of Work. and stated in the Statement of Work, in accordance The contractor shall keep the equipment in good operating with the following: condition and shall always be responsive to the maintenance A minimum monthly maintenance charge entitles requirements of the State. Equipment maintenance shall be the State to maintenance coverage during the provided in accordance with this contract, with the period of Principal Period of Maintenance. maintenance coverage, locations, etc. listed in the purchase order The State may select in lieu of the hours available or Statement of Work. for the minimum monthly maintenance charge, one or more of the optional periods of 2. Responsibilities of the Contractor maintenance coverage for an additional charge as shown in the contract. a) This maintenance service includes the following and may be ii) The hours of maintenance coverage for a machine on further described in the purchase order or Statement of Monday through Friday shall be the same each day and Work: the hours on Saturday and Sunday shall be the same i) Scheduled preventive maintenance based upon the hours on all Saturdays or Sundays. All machines specific needs of the individual machines as covered under this contract must have a simultaneous determined by manufacturer, span of time within the selected periods of maintenance ii) Unscheduled, on -call remedial maintenance. Such coverage, at least equal to the shortest period offered maintenance will include lubrication, adjustments, and for any machine in the system. replacement of maintenance parts deemed necessary iii) The State may change its selected period of by the contractor. maintenance coverage by giving contractor fifteen (15) b) Maintenance parts will be furnished by contractor and will be days prior written notice. new or equivalent to new in performance when used in these machines. Replaced maintenance parts become the b) Preventive Maintenance (scheduled) property of the contractor. Preventive maintenance can either be performed within or c) Preventive maintenance shall be performed on a schedule outside of the Princioal Period of Maintenance (PPM). An which is mutually acceptable to the State and the contractor, additional charge may be made for preventive maintenance which is consistent with the State's operating requirements, to be performed outside of the PPM, as set forth in the and which is based upon the specific needs of the contract. No additional charge shall be made for preventive equipment as determined by the manufacturer. Such maintenance that is to be perfoned within the PPM. schedules shall be in writing and shall specify the frequency and duration of preventive maintenance for the equipment in c) Remedial Maintenance (unscheduled) the purchase order or Statement of Work. d) Remedial maintenance shall be commenced promptly after i) Remedial maintenance shall be performed after notification by an authorized State representative that notification by authorized State personnel that the equipment and /or software are inoperative. equipment is malfunctioning. ii) The contractor snail provide the State with a designated 3. Responsibilities of the State point of contact and will initiate the remedial maintenance. a) The State shall provide an appropriate operating in) There shall be no additional maintenance charges for: environment, including temperature, humidity, and electrical power, in accordance with the environmental requirements Remedial maintenance during the period of contained in the contractor's published specifications for the maintenance coverage unless the remedial equipment listed on the purchase order or Statement of maintenance is due to the fault or negligence of Work. the State. b) Unless mutually agreed to by the contractor and the State, State personnel will not perform maintenance or attempt Time spent by maintenance personnel after arrival repairs to the equipment while such equipment is governed at the site awaiting the arrival of additional by the terms of this contract. maintenance personnel and /or delivery of parts, C) Subject to the State's security regulations, the contractor etc., after a service tail has been commenced. shall have full anc free access to the machines to provide service thereon. • Remedial maintenance required because the scheduled preventive maintenance preceding the malfunction had not been performed, unless the - State had failed to provide access to the equipment. • For time of delay beyond the PPM, contractor shall continue to perform maintenance for the same amount of time outside the covered period without additional charge to the State. 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