BENTLEY SYSTEMS INC. - 2003 - Laserfiche WebLink

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5. CALIFORNIA MULTIPLE AWARD SCHEDULE (CMAS) INFORMATION TECHNOLOGY MAINTENANCE SPECIAL PROVISIONS The first hour of work performed when remedial maintenance service is requested during the covered period of maintenance and the actual work is begun outside such period. Maintenance Charges a) The maintenance charges described include all maintenance costs, and the State will pay no additional charges unless specifically set forth in this contract. Maintenance rates shall be firm for the contract period subject to any maximum annual maintenance escalation as set forth in the contract. b) Maintenance charges for fractions of a calendar month shall be computed at the rate of 1/30 of the applicable Total Monthly Maintenance Charge, for each day maintenance was provided. c) There will be no charge for travel expense associated with maintenance service or programming service under this contract except that actual travel expenses will be charged in those instances where the site at which the machine is located is not normally accessible by private automobile or scheduled public transportation. 6. Maintenance Credit for Inoperative Machines The contractor shall grant a proportionate maintenance credit on a machine shown in the purchase order or Statement of Work when the machine is inoperative for consecutive scheduled work periods totaling 24 hours from the time the State notifies the contractor the machine was inoperative, provided (1) the machine became inoperative through no fault of the State, and (2) the breakdown was attributable to equipment failure. The credits to be granted by the contractor to the State shall be as rerfected in the purchase order or Statement of Work. ?. Engineering Changes Engineering changes, determined applicable by contractor, will be controlled, and installed by contractor on equipment covered by this contract. The State may elect to have only mandatory changes, as determined by contractor, installed on machines so designated. A written notice of this election must be provided to the contractor for confirmation. There shall be no charge for engineering changes made. Any contractor- initiated change shall be installed at a time mutually agreeable to the State and the contractor. Contractor reserves the right to charge, at its then current time and material rates. for additional service time and materials required due to noninstallation of applicable engineering changes after contractor has made a reasonable effort to secure time to install such changes. 8. Relocation of Equipment a) In the event the equipment being maintained under the terms and conditions of this contract is moved to another location within the State of California, the contractor shall continue to maintain the equipment at the new location. February 2001 16 b) The charges of the contractor to dismantle and pack the equipment and installation at the new location shall be at the rates set forth in the contract. The State agrees to pay all costs incidental to any move, including costs for packing, crating, rigging, transportation, unpacking, uncrating, insurance, installation, and State and local sales tax, if any; unless the federal GSA (or other base contract) stipulates otherwise. c) If contractor is responsible for the move, no re-certification charges to confirm continued maintenance eligibility would be applicable. If the move is conducted by other than contractor, State agrees to pay re- certification charges to contractor at rates set forth in the contract. 9. Termination Notwithstanding the Termination for Convenience provisions contained in the General Provisions, upon thirty (30) days' written notification to the contractor, State may terminate, at no cost to the State, maintenance for all or any portion of the equipment identified in the purchase order or the Statement of Work.