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<br />Attachment B <br /> <br />the project progresses. Over time, ownership of the documentation will pass to <br />the OCILJ Working Group. The exact dates will be determined at a later date. <br /> <br />SOW 7 - Warranty and Ongoing Maintenance Support <br /> <br />SOW7-1 Warranty Support <br />A system and installation warranty must be provided as part of the purchase of <br />the system. Options for a one year and a three year warranty are required as <br />part of the pricing submission. <br /> <br />SOW7 -2 Warranty Components <br />In addition to standard warranty provisions, for the purposes of this project, <br />warranty is defined to include: <br />· Annual software licensing during the warranty period <br />. Telephone support <br />. On site callout based outage support <br />. Periodic preventative maintenance and monitoring visits <br />· Upgrades to the latest version of application software as part of <br />preventative maintenance <br /> <br />, <br />SOW7-3 Response times <br />During the warranty period the Vendor shall provide 4 hour on site response to a <br />system deficiency that affects 10 or more workstations, or one server or impacts <br />average transaction time by more than 20%. Staff must be available to respond <br />Monday through Friday from 8 am to 5 pm. <br /> <br />SOW7-4 Routine Maintenance <br />During the Warranty period, the Vendor will visit the site at least once every 12 <br />weeks, and at that time verify that all system components are operating within <br />specifications and upgrade all system components to the latest available <br />software release. Operating systems. need not be upgraded as new releases are <br />issued but all maintenance patches available must be installed on'the servers on <br />the monthly visits. <br /> <br />SOW7-5 Phase 2 Warranty Considerations <br />For Phase 2, and each site that is integrated into the Data Sharing Solution, the <br />Vendor shall offer options for 1year or 3 year warranties as outlined for Phase 1. <br />No additional routine maintenance site visits are required as part of the Phase 2 <br />warranties. . <br /> <br />SOW7-6 Ongoing Maintenance Support <br />The Vendor is expected to offer a range of ongoing support options for the <br />OCILJ Steering Committee's consideration in the event that the Steering <br />Committee opts to not select the 3 year warranty. One of those options may be <br />a full on-site support option. <br /> <br />SOW 8 - Work Not Included <br /> <br />30 <br /> <br /><.?~ <br />