ABBEY GROUP - 2016 - Laserfiche WebLink

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Exhibit A: Statement of Work may otherwise be reasonably required to discuss project status. Abbey Group must make themselves available for monthly on-site meetings, recognizing that Santa Ana may waive their right to hold an on-site meeting if conditions warrant. • Provide timely responses to issues related to project progress raised by Santa Ana's Project Manager. • Prepare and submit, no later than the fifth business day of each month, a status report that identifies the activities of the previous month, as well as activities planned for the current month, including an updated Project Schedule. Establish a schedule, location and agenda to meet with Santa Ana personnel for the requirements validation meetings related to software configuration. c. Deliver one (1) complete set of Functional System Description manuals for all applications to Santa Ana. Work with Santa Ana personnel in designing and approving of the format of an action item log to be used in conjunction with the Project Schedule. The purpose of the log is to identify outstanding issues, provide continual status updates on specific tasks and to identify responsibilities of the parties. Santa Ana shall: Designate a Project Manager whose responsibilities include: • Maintain project communications with Abbey Group's Project Manager. • Identify the efforts required of Santa Ana staff to meet Santa Ana's task requirements and milestones in the Statement of Work and Project Schedule. • Assist Abbey Group in developing a detailed Project Schedule defining the detailed tasks and a schedule of Abbey Group and Santa Ana responsibilities. • Review the Project Schedule with Abbey Group's Project Manager. • Monitor the project to insure that support resources are available as scheduled. • Attend status meetings with Abbey Group's Project Manager. • Provide timely responses to issues related to project progress raised in writing by Abbey Group's Project Manager. • Liaison and coordinate with other Santa Ana agencies, other governmental agencies and Santa Ana's vendors, contractors and common carriers. • Review and administer change control procedures, hardware and software certification, and all related project tasks required to maintain the implementation schedule. • Ensure that all documents are approved or rejected by Santa Ana within ten (10) business days of submission, unless explicitly addressed in the Contract or Statement of Work. • Approve and release payments in a timely manner. b. Ensure that all appropriate Santa Ana personnel attend and actively participate in the Project Initiation Session. c. Ensure acceptable Standard Change Order and Approval Letter(s) are approved by authorized signature(s). Work with Abbey Group personnel in designing and approving of the format of an action item log to be used in conjunction with the Project Schedule. The purpose of the log is to identify outstanding issues, provide continual status updates on specific tasks and to identify responsibilities of the parties.