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Exhibit A: Statement of Work <br />Completion Criteria: <br />This task is considered complete when the Project Initiation Session has been held with Abbey Group <br />representatives in attendance, an action item log has been developed by both Abbey Group and Santa <br />Ana, and a schedule has been prepared and all subtasks have been completed in their entirety. <br />Task 1-A: Finalize Hardware Requirements and Conduct Site Survey/Preparation <br />Objective: Validate and finalize Santa Ana's hardware and third-party software requirements. <br />Task Description: <br />Abbey Group will reevaluate the proposed hardware configuration for accuracy and completeness. This <br />validation step will also include verification of hardware, operating system software, and third-party <br />software warranty periods and future maintenance costs (if any). <br />Responsibilities: <br />Abbey Group shall: <br />a. Verify with Santa Ana personnel, Abbey Group recommended computer processor(s), operating <br />system software, third-party software, all associated workstations, printers, communications and <br />related components. <br />b. Assign a hardware technician to review all hardware, operating system software and third-party <br />products. <br />c. Prepare a final hardware and operating system software deliverables list, thus amending Project <br />Deliverables as appropriate. <br />d. Pre-plan installation activities with Santa Ana and any subcontractors. <br />Santa Ana shall: <br />a. Provide, upon request, information on existing hardware and operating system software <br />components and terminal networks, as well as projected utilization statistics and other information <br />as is reasonably required to validate final hardware requirements. <br />b. Review the final hardware and operating system software configuration with the Abbey Group <br />project team. <br />c. Review Abbey Group's recommendations regarding any existing communications networks and <br />workstations and make any and all necessary modifications identified by Abbey Group to ensure <br />compatibility with the equipment and system to be installed. <br />Completion Criteria: <br />This task is considered complete when: <br />The final hardware and operating system software configuration is complete and warranty periods for all <br />equipment, operating system software and third-party software are determined and documented. <br />Task 1-B: Develop Project Schedule <br />Objective: Establish the Project Schedule <br />