POSITRON 1B -2004 - Laserfiche WebLink

Home Browse Search

4. Update Menu screens should be available to facilitate access to less frequently used functions such as CAD databases and reports. Positron Response: IQ/CAD Complies IQ/CAD is a windows based menu driven application. Access to less frequently used functions is carried out via menus. 5.1.5 Call Taking Operations: The most important function of the CAD system is the efficient handling of calls for service received from the public as well as those events initiated by field units. The following sections describe the requirements for processing these events. 1. Initiating Events: The proposer shall describe the event initiation sequence in detail. Positron Response: IQ/CAD Complies The Calltaker position answers the initial 911 call and receives Automatic Number Identification/Automatic Location Information (ANI/All) supplied by the phone company. With IQ/CAD, the ANI/All is automatically provided in the CAD display, initiating incident processing. Once location is verified, IQ/CAD automatically provides integrated map location, hazard and premise information, standard operating procedures and other critical parameters to the Calltak~r position. By providing this information, the Calltaker is able to ask targeted questions aimed at more accurately defining the nature of the emergency. The IQ/CAD Calltaker position includes a Web-enabled capability that can be extended to anywhere within an Agency's internal network allowing for rapid and cost-effective deployment of non-911 Calltaker capabilities. This powerful extension allows for calls-for-service to be entered from locations other than the Communications Center. Events can easily be entered from remote locations without complicated client setups or configurations. Event Management CHANGE ORDER #2 to Computer Aided Dispatch Purchase Agreement A-2004-229 EXHIBIT G-1 IQlCAD System Updated Response Criteria Page 129 of 149 ~