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LAWSN <br />enQuestaTM from WebConnect. <br />13. New Services <br />New Service — Level 1 Functionality <br />The New Service module will allow for the creation of billing accounts. <br />Functionality <br />Description <br />Creation of <br />The enQuesta Account Criteria Table will be used to default <br />Parameters <br />the services available, billing rates and sales classes, based <br />on geographic area (enQuesta Tax Districts) and class of <br />services (enQuesta Property Class). <br />The enQuesta Default Street Range will be configured for <br />each City to allow for default premise information to be <br />automatically generated. <br />Collections of Fees <br />Fees can be defined (as many as 20 per New Service <br />Permit Type). The fees will be entered as information only. <br />Create Billing <br />The New Service Module will allow for the creation of a <br />Account & Services <br />billing account in a pending status. All appropriate billing <br />services, rates, and sales classes will be generated based <br />on the criteria established in the Account Criteria Table and <br />Default Street Range configuration. <br />Adding Services to <br />The New Service Module will allow for the creation of <br />Existing Accounts <br />additional billing services to be added to an existing <br />account. All appropriate billing services, rates, and sales <br />classes will be generated based on the criteria established <br />in the Account Criteria Table and Default Range <br />configuration. <br />Service Order <br />The service orders required for installation of meter devices <br />Processing for <br />and inspections will be generated through the enQuesta <br />Installation of Meters <br />Service Order module and will not be part of the New <br />& Inspections <br />Service Workflow. <br />SOW- SantaAna- 12Feb08 vFinal_v2.doc Confidential 88 <br />