INFOR (US) INC. (FORMERLY LAWSON SOFTWARE) 2 - 2008

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LAWSN City Responsibilities The City maintains primary responsibility for testing functionality once deployed to the City's training/testing environment. The City has the primary responsibility of creating and executing a set of test cases that will ensure the system is tested thoroughly prior to go -live. The City will ensure that key personnel successfully complete the New Services training as described in the finalized Training Plan. The City will provide the required format, text, and legal information needed to print on the new service invoice /contract document. The City will assist with the organization and configuration of the Account Criteria Table. The organization and configuration will be started once the configuration has been established and agreed upon for cycles, routes, rates, sales classes, property classes, tax districts, service areas, tax types, tax codes, and available services. Subcontractor Responsibilities Subcontractor is responsible for the delivery of the enQuesta New Services training for the City's core team and key personnel as defined in the finalized Training Plan. Subcontractor will assist with the organization and configuration of the Account Criteria Table, and Street Range Default. This will be started once the configuration has been established and agreed upon for, cycles, routes, rates, sales classes, property classes, tax districts, service areas, tax types, tax codes, and available services. Subcontractor will create in conjunction with the City up to 20 Fee Codes. The Account Criteria Table set -up is an on -going task. It requires that the City complete the applicable training and then that the City provide assistance in completing system set -up. Service Order set -up includes meter installation service order types for temporary and permanent meters. It is projected that there will be four to six service order types for Electric and four to six service order types for water equaling eight to twelve total service order types. These will be created using the standard templates. Subcontractor will configure the New Service Permit Fee Table to allow up to two Fee Schedules (one for new service and one for hydrant/construction meters). Subcontractor will provide up to two standard Permit/Contract documents to accommodate printing of a New Service invoice /contract and a Hydrant/Construction meter invoice /contract. Subcontractor will configure up to 12 New Service Permit types. Additional types will be subject to the Project Change Control Procedure in Section 10 of this SOW. Residential All Service Account Commercial All Service Account Hydrant/Construction Irrigation Account Water Only Sewer Only Add Water to Existing Account Add Sewer to Existing Account Add Refuse to Existing Account Drainage Only Add Drainage to Existing Account Add Electric to Existing Account SOW- SantaAna- 1217eb08 vFinal_v2.doc Confidential 89