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LAWSN <br />Build Phase <br />Activate Phase <br />In the Build Phase, the enQuestaTm environment is setup to enable the standard workflows. <br />Conversion programming begins, development of interfaces is underway, and any agreed upon <br />modifications are coded. Testing is executed on all core business processes, agreed upon <br />modifications, interfaces, and converted data. During this phase training will be delivered, <br />simulation of enQuestaTM production is executed and operational readiness is assessed for Go <br />Live. This simulation includes a full data conversion followed by a production simulation of <br />enQuestaTm business processes. The goal of simulation will be to balance legacy system <br />production results with enQuestaTm simulation results as well as assess the readiness of the <br />City organization by testing the skills and knowledge of users with the enQuesta TM Standard <br />workflows. This phase concludes with the development of a detailed Go Live Plan. <br />The fourth and final phase of the implementation methodology is the Activate Phase. The City <br />is brought live and is expected to perform their daily processing /business operations in <br />enQuesta TM. The City shall assume full ownership of the application and provide front line <br />support to all users. Subcontractor team members will remain onsite supporting the Go Live <br />activities for the remainder of this week. After completion of the first full week of operations, the <br />Subcontractor team will continue to provide support remotely. Sixty days post -Live support will <br />transition to the Systems & Software, Inc. Help Desk. <br />4. System Hardware and Software Installation <br />Hardware and Software Requirements <br />The following tables list the hardware, network and software recommendations for the enQuesta solution. <br />Should the City purchase the recommended hardware from a vendor other than Systems & Software, Inc., <br />Systems & Software must certify the hardware to ensure that it aligns with the recommended specifications. <br />Hardware and Software <br />The City is responsible for shipping procured hardware to Subcontractor's headquarters. Upon receipt, the <br />hardware will be setup and configured locally by the Subcontractor. With the initial configuration of the <br />hardware, all core vendor operational software will be installed and configured by the Subcontractor. Once the <br />installation and configuration has been completed, all functionality of this software will be tested by <br />Subcontractor prior to the hardware being shipped to the City location. <br />Upon a code release, the enQuesta thin client will need to be installed onto all of the PCs that will be used to <br />access the enQuesta environment. The thin client can be loaded on a number of PCs limited by the number of <br />enQuesta Middleware licenses purchased, in this case 129. Additional licenses can be purchased. <br />After this burn -in phase is completed, all aspects of the OS level configurations are in place; the disks are <br />properly allocated; and the core operational software will have been installed. <br />The Subcontractor is responsible for shipping the configured hardware to the City site, at which time the City will <br />be responsible for the integration of it into their environment. Remote assistance from Subcontractor team <br />members will be provided on an as- needed basis. Remote access to the hardware using one of the VPN <br />methods in this Appendix C will also need to be configured and tested at this time. <br />SOW- SantaAna- 12Feb08 vFina1_v2.doc Confidential 60 <br />