Laserfiche WebLink
LAWSN <br />The City will provide Hewlett- Packard or IBM printer(s) with PostScript Level 2 capability to support enQuesta <br />service order printing. Printers must be networked printers. <br />During the period of Go -Live, it will be necessary to have the City's IT team available to monitor the hardware <br />performance and tuning as required. <br />The City will be responsible for supporting the HP environment. Procedures will need to be defined between <br />Subcontractor and the City to ensure effective support of the system for those instances where support spans <br />the hardware, operating system, and /or any applications. <br />5. Business Process Review <br />Business Process Review Goal <br />This Schedule C is written with the understanding that the City will adopt the enQuesta TM standard workflows <br />and software solution except where otherwise mandated by regulatory statutes. The goal of the business <br />process review is to align the City business processes with the enQuesta TM standard workflows. There will be <br />an enQuesta TM standard workflow review period with Subcontractor and the City to present the City the <br />enQuesta TM standard workflows and conduct a gap analysis to identify any gaps in key business processes that <br />may require re- configuration or system modification. <br />The adaptation of enQuesta standard workflow does not require system modifications. System modifications <br />will be implemented only upon City request and if the appropriate change order has been approved by both <br />parties in accordance with the Project Change Control Procedure in Section 10 of this SOW. <br />For any processes that require a system modification post enQuesta TM standard workflow review, <br />Subcontractor will document those modifications for each process flow in the Business Requirement <br />documents. The City must sign -off on the Business Requirement document before any new <br />modifications /interfaces are developed. <br />No modifications have been identified to the enQuestaTM standard workflows. If modifications are required, a <br />change order will be processed in accordance with the Project Change Control Procedure in Section 10 of this <br />SOW. <br />City Responsibilities <br />The City will provide Subcontractor with business process flow charts and additional documentation on their <br />business critical utility business practices (e.g., rate charters, local /state laws and regulations that govern <br />business practices, internal training materials, etc.). Subcontractor will use this information to prepare for the <br />gap analysis against the enQuesta TM standard workflows. <br />SOW- SantaAna- 12Feb08 vFina1_v2.doc Confidential 64 <br />