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LAWSN <br />The City will provide resource availability in the appropriate business process areas (e.g., Billing, City Service, <br />Cash, Credit and Collections, New Services, Meter Management, etc.) to review City utility business process <br />with Subcontractor personnel during the gap analysis against the enQuestaTM standard workflows. <br />The City will use enQuestaTM standard report documentation to map existing reports in the legacy system to <br />enQuestaTM standard reports. <br />Subcontractor Responsibilities <br />Subcontractor will present and review enQuestaTM standard workflows in a discussion format with the City. <br />Subcontractor will provide the City with standard enQuestaTm report documentation on the canned reports <br />included with the base system. <br />For system modifications or interfaces, Subcontractor will complete Business Requirement documents to help <br />ensure business alignment can be achieved through programmatic modifications. These documents will be <br />submitted to the City for approval. If additional scope is required, the Project Change Control Procedure <br />detailed in Section 10 will be utilized. <br />Subcontractor will complete a gap analysis document that describes at a high level City specific configuration <br />changes to standard enQuestaTM workflows. These changes pertain to process changes only and are not <br />system modifications or interfaces. All changes are subject to the Project Change Control Procedure detailed in <br />Section 10 of this SOW. <br />Document Outputs <br />Business Requirement documents <br />High level gap analysis document <br />6. Product Configuration <br />Standard Configuration <br />Subcontractor will load the standard product configuration tables for the functional areas and items below. <br />Customized Configuration <br />The City will be responsible for any customization (via a form accessed from enQuestaTM) of the product <br />configuration tables beyond Subcontractor enQuesta standard product configuration. <br />Master List of Configuration Tables <br />Subcontractor will provide a master list of product configuration tables that can be configured for each module <br />and item listed below. <br />SOW- SantaAna- 12Feb08 vFinal_v2.doc Confidential 65 <br />