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LAWS%ON <br />Module <br />Subcontractor Responsibilities <br />City Responsibilities <br />Subcontractor will provide a master <br />created rates. <br />list of all billing product configuration <br />tables. <br />City will configure remaining billing <br />product configuration tables. <br />Bill Print Management <br />This Appendix C includes 160 hours <br />Any bill format tailoring required <br />of Subcontractor service to tailor 1 bill <br />outside the 160 hours of <br />print format with items such as <br />Subcontractor service are the City's <br />situational message, specific rate <br />responsibility and considered beyond <br />display and graph content. <br />the scope of this project. <br />Requirements must be identified <br />during the BPR portion of the project. <br />New Service <br />Subcontractor will set -up with the City <br />City will create additional permit types <br />3 - 5 permit types, up to 20 fee <br />and fees as required. <br />amounts, and a single workflow that <br />includes installation of the meter. <br />Account Management <br />Subcontractor will provide five (5) <br />City will create additional letters <br />letter templates. <br />through Word as required. <br />Subcontractor will provide a master <br />City will configure remaining City <br />list of all Customer Service & Call <br />Service & Call Tracking product <br />Tracking product configuration tables. <br />configuration tables. <br />Payment Processing (Cash) <br />Subcontractor will provide a master <br />City will configure remaining Cash <br />list of all Cash product configuration <br />product configuration tables. <br />tables. <br />Subcontractor will provide initial <br />configuration of the cash priority table. <br />Credit & Collections <br />Subcontractor will provide two (2) <br />City will configure remaining Credit & <br />collection templates (Reminder Notice <br />Collection product configuration <br />and Shut -Off Service Order) to use as <br />tables. <br />a basis for Customer notifications. <br />Subcontractor will configure up to six <br />(6) notice "types" in enQuestaTM. <br />Subcontractor will provide standard <br />credit point set -up. <br />Subcontractor will provide a master <br />list of all Credit & Collections product <br />SOW- SantaAna-12Feb08 vFinal_v2.doc Confidential 66 <br />