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Performance Measures. This means that there is no longer a separation of performance measures <br />for older youth (19-21 year old) and younger youth (14-18 years old). Youth measures have <br />been combined to include placement in employment or education, attainment of a degree or <br />certificate, and literacy and numeracy gains. <br />It is important that the YSPN understand how this will impact their caseloads, future <br />enrollments, and overall success. As the Service Navigator, the SAWC has been preparing for <br />these changes since the proposed changes were announced by the Department of Labor a few <br />years ago. Staff has attended common measure trainings through DOL and at the annual <br />California Workforce Association Conferences. This is just one example of our commitment to <br />helping the YSPN stay in compliance and up to date with new regulations so the YSPN can <br />succeed in meeting all Federal, State, and locally mandated performance measures. Training on <br />common measures to allow all Service Providers to have a basic understanding of what common <br />measures are and how they will affect them will continue to be a priority for the SAWC. <br />The SAWC will provide all Service Providers with individual exit oversight. Staff will meet <br />individually with each Service Provider to go over exit strategies for each youth actively enrolled <br />on their case load and evaluate which youth are ready to exit the program and how their exit will <br />impact the overall success of the YSPN. The SAWC will train all Service Providers on how to <br />exit and follow-up on their youth in order to comply with federal, state, and local regulations. <br />We will use our data base to provide reports to the Service Providers and inform them of follow- <br />up due dates for each participant at their 30, 60, 1St, 2°a, 3ra, and 4th quarter follow-up. The <br />Service Provider will also receive updated charts and data informing them of how they are doing <br />with their WIA Performance Measures individually and as a Network. This will ensure that as a <br />network we stay informed of our planned versus actual goal attainments and that we meet all <br />requirements and measurements. <br />CUSTOMER SATISFACTION <br />Measuring customer satisfaction has always been an integral part of the YSPN program <br />operation. Currently, the SAWC is responsible for monitoring and supporting continuous <br />improvement work teams as well as monitoring and increasing customer satisfaction for the <br />10 <br />