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entire SAWC. A customer satisfaction survey tool for clients and employers has been developed <br />for those serviced by the SAWC. The SAWC will assist in tailoring a survey for participants <br />under the YSPN. All Service Providers will administer surveys during the life of the program as <br />youth are exited from the program. In addition, all customer satisfaction outcomes will be <br />reported to the Youth Council. The SAWC will create and implement a continuous <br />improvement plan based on the results of the customer satisfaction survey. We are committed to <br />providing exceptional customer services and will strive for continuous improvement utilizing <br />data collected and by sharing this valuable information with all youth Service Providers. <br />FISCAL OVERSIGHT <br />The SAWC is responsible for processing the Service Providers invoices and reimbursement <br />requests. It is the responsibility of the SAWC to ensure that all Service Providers understand <br />that the utilization of WIA funds is to be reasonable, allowable and allocable as required by <br />Office of Management and Budget (OMB) circulars, Code of Federal Regulations, EDD <br />Directives and City of Santa Ana policies. The Fiscal Specialist and Fiscal Liaison provide a <br />mandatory annual training to all Service Providers fiscal staff regarding the necessary <br />requirements for invoicing their program expenses. At this annual training, all Service Provider <br />will receive a YSPN Fiscal Regulations binder with the fiscal regulations and resources <br />necessary for the successful fiscal management of their programs. <br />The Santa Ana WIB is required by federal regulation to conduct a fiscal monitoring of all <br />programs funded by WIA. Onsite monitoring must occur at least once during the program year, <br />must review fiscal records as well as policies and procedures, and provide a written report <br />delineating findings, any needed corrective actions, a timeline for accomplishing the corrective <br />actions and include any follow-up on corrective actions. The SAWC Fiscal Specialist establishes <br />a monitoring schedule for visiting each program operator in the YSPN. During the review, <br />financial records are sampled to ensure accuracy and compliance with federal, state and local <br />regulations. Technical assistance is offered when necessary to establish and maintain accurate <br />accounting procedures. SAWC fiscal staff works with the service provider's fiscal staff to <br />resolve any issues that arise from the monitoring. Written reports are issued indicating findings <br />11 <br />