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CITY OF SANTA ANA but not limited to, exercise manuals, special effects, actor moulage, supplies, signage, etc. at its cost. The City shall not be billed nor will it accept requests for reimbursements and/or billing. v. Contractor shall provide and assign high quality personnel such as exercise designers, directors, controllers, evaluators, and support personnel on a consistent basis to deliver the specified full-scale exercises. vi. Contractor shall provide all multi-media devices necessary for presentations during seminars, workshops, tabletops, drills, functional, full-scale exercises, and any planning meetings and conferences. vii. Contractor and its exercise personnel shall provide immediate feedback to the City via the ASAUASI Homeland Security Regional Training and Exercise Program Manger regarding all customer requests for new or additional services or to file complaints. viii. Seminar, workshop, tabletop, drill, functional and full-scale exercise venues may be provided by the City or by hosting agencies based on the needs of the exercise. Contractor must be able to safely administer the exercise site(s) at any of the jurisdictions within the ASAUASI. ix. Contractor is responsible for providing exercise materials and delivering it to the site(s) for the full-scale exercises at its cost. The City shall not be billed nor will it accept requests for reimbursements and/or billing. x. Contractor may not charge the City for materials brought to the full-scale exercises that are not utilized. A. Contractor shall ensure that exercise participants are members of agencies or organizations located or operating within the ASAUASI, or have been approved by the ASAUASI Training & Exercise Program Manager or his designee. xii. Contractor shall ensure that, when required, an Environmental Historic Preservation (EHP) approval letter has been issued to the ASAUASI before delivery of any tabletops, drills, functional, and full-scale exercises. All drills, functional and full scale exercises will require an EHP approval from FEMA/Cal OES prior to delivery. VI. QUALIFICATIONS— HOMELAND SECURITY EXPERIENCE A. The following elements outline the type of experience and expertise proposers should possess related to the development and delivery of full-scale exercises. Proposers shall document their experience and expertise in their proposals. B. ASAUA requires full-scale exercises in the following specific disciplines: i. County-Wide Active Shooter Drill/Exercise Mass Casualty Terrorist Attack 1. Proposer must be experienced and proficient in the design and delivery of relevant homeland security related full-scale exercises. RFP 25-024A CITY OF SANTA ANA Page 19 of 46