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impact the overall success of the YSPN. The SAWC will train all Service Providers on how to <br />exit and follow-up on their youth in order to comply with federal, state, and local regulations. <br />We will use our data base to provide reports to the Service Providers and inform them of follow- <br />up due dates for each participant at their 30, 60, ls` 2nd, 3`d and 4`" quarter follow-up. The <br />Service Provider will also receive updated charts and data informing them of their progress with <br />WIA Performance Measures-individually and as a Network. This will ensure that as a network <br />we stay informed of our planned versus actual goal attainments and that we meet all performance <br />measurements. <br />CUSTOMER SATISFACTION <br />Measuring customer satisfaction has always been an integral part of the YSPN program <br />operation. Currently, the SAWC is responsible for monitoring and supporting continuous <br />improvement work teams as well as monitoring and increasing customer satisfaction for the <br />entire SAWC. A customer satisfaction survey tool for clients and employers has been developed <br />for those serviced by the SAWC. The SAWC will assist in tailoring a survey for participants <br />under the YSPN. All Service Providers will administer surveys during the life of the program as <br />youth are exited from the program. In addition, all customer satisfaction outcomes will be <br />reported to the Youth Council. The SAWC will create and implement a continuous <br />improvement plan based on the results of the customer satisfaction survey. We are committed to <br />providing exceptional customer services and will strive for continuous improvement utilizing <br />data collected and by sharing this valuable information with all youth Service Providers. <br />FISCAL OVERSIGHT <br />The SAWC is responsible for processing the Service Providers invoices and reimbursement <br />requests. It is the responsibility of the SAWC to ensure that all Service Providers understand <br />that the utilization of WIA funds is to be reasonable, allowable and allocable as required by <br />Office of Management and Budget (OMB) circulars, Code of Federal Regulations, EDD <br />Directives and City of Santa Ana policies. The Fiscal Specialist provides a mandatory annual <br />training to all Service Providers fiscal staff regarding the necessary requirements for invoicing <br />their program expenses. <br />10 <br />