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1' CITY OF SANTA ANA <br /> to successfully submit an electronic proposal shall be at the Proposer's sole risk and no relief <br /> will be given for late and/or improperly submitted proposals. Proposers experiencing any <br /> technical difficulties with the bid submission process may contact PlanetBids at (818) 992- <br /> 1771. Questions of an operational nature may be directed to the City's assigned Buyer. <br /> Neither the City, nor PlanetBids, makes any guarantee as to the timely availability of <br /> assistance, or assurance that any given problem will be resolved by the bid submission <br /> deadline. <br /> Proposals shall NOT be sent via telegraphic, electronic, or facsimile means. <br /> All notifications, updates and addenda will be posted online on PlanetBids at <br /> https://www.planetbids.com/portal/portal.cfm?CompanylD=20137. Proposers shall be <br /> responsible for monitoring the site to obtain information regarding this solicitation. Failure to <br /> respond to required updates may result in a determination of a nonresponsive proposal. <br /> B. COMMUNICATION / CONTACT WITH CITY STAFF <br /> Unless otherwise authorized herein, Proposers who are considering submitting a proposal in <br /> response to this RFP, or who submit a proposal in response to this RFP, are only to <br /> communicate with the assigned Buyer(s), and no other City staff about this RFP from the <br /> date this RFP is issued until a contract is awarded. The City will provide all official <br /> communication concerning this RFP in writing via the City's Bid Management System, <br /> PlanetBids. <br /> The City will not be responsible for or bound by any oral communication or any other <br /> information or contact that occurs outside the official communication process specified <br /> herein, unless confirmed in writing by the designated Project Manager(s). <br /> C. REQUEST FOR INFORMATION OR CLARIFICATION /QUESTIONS <br /> Questions regarding this RFP shall be submitted via PlanetBids. Responses to all questions <br /> will be posted on PlanetBids no later than the date and time shown at the schedule of key <br /> RFP dates on the cover page of this RFP. All prospective Proposers are advised to visit <br /> PlanetBids on a regular basis as responses may be posted earlier than the date above (if <br /> applicable). No verbal requests or responses will be accepted. Significant interpretations or <br /> clarifications will be addressed via addenda to this RFP. <br /> Significant interpretations or clarifications and responses to questions received by the <br /> deadline will be addressed via addenda to this RFP, which will be released and posted on <br /> PlanetBids under the "Addenda/Emails" tab. <br /> General process questions may be directed to the following: <br /> Jacques Lam <br /> Buyer <br /> Email: jlam@santa-ana.org <br /> D. EXCEPTIONS <br /> Requests submitted for City's consideration of proposed terms and conditions, including <br /> modifications to the City's RFP and/or Contract terms and conditions must be submitted by <br /> the deadline for questions. Such requests should include an attachment in Word or PDF <br /> format on formal company letterhead that shows the requested modifications. Should the <br /> 5 <br /> MEDIAN AND RIGHT OF WAY LANDSCAPING MAINTENANCE-RFP#25-058 <br />