Laserfiche WebLink
it vo <br />4 SEE <br />soni,Ih <br />• � SAY ng <br />e. Provide timely responses, within 48 hours (2) business days, to issues raised <br />by Santa Ana's Project Manager <br />f. Liaison with all Santa Ana -provided third -party vendors and associated <br />systems. <br />g. Ensure acceptable Change Orders are approved by authorized <br />signature(s). <br />h. Ensure acceptable Task Completion Letter(s) are approved by the Project <br />Manager or his designee. <br />i. Ensure timely payment of invoices. <br />j. Ensure Comm LAB access to server and network equipment and work <br />areas on a 24x7 basis, with pre -authorization for off -hours. <br />k. Provide workspace for Comm LAB personnel as reasonably requested. <br />SOW Format: <br />Each task includes the following: Title, Objective, Task Description, Responsibilities and <br />Completion Criteria. The tasks are depicted on the project schedule. All parties <br />recognize that the SOW is not formatted chronologically with contractual obligations <br />defaulting to the Project Schedule unless otherwise noted. <br />TASK T: DIGITAL COMMUNICATIONS <br />Objective: Develop and distribute consistent digital communications to inform the public <br />about S4 updates, alerts, campaigns, and tips to help improve public safety. <br />Task Description: Through various digital story -telling tactics, Comm LAB will work to <br />develop necessary assets or digital communications to be conveyed through online <br />channels. As part of this effort, databases will be built to house stakeholders and grown <br />both organically and through recruitment efforts. These monthly communications will <br />include email and newsletter vehicles that support the following: <br />a. Promotion of general S4 information, tools, resources, etc. <br />b. S4 micro -campaigns: promotion of various material and messaging in relation to <br />our pre -approved micro -campaigns. <br />c. Time -sensitive S4 messaging <br />Responsibilities: <br />Comm LAB shall: <br />a. Create a monthly e-newsletter and distribute to S4 database. <br />b. Utilize online marketing tactics to grow S4 database. <br />c. Provide KPI report to Santa Ana Project to show progress. <br />Santa Ana shall: <br />a. Review, edit, and approve newsletter drafts for distribution. <br />Completion Criteria: <br />This task is considered complete upon the fulfillment of the deliverables detailed in the <br />task descriptions below by the Santa Ana Project Manager. <br />TASK 1-A: NEWSLETTER DISTRIBUTION (Q3 2025 <br />Safe OC Statement of Work <br />FY 25-26 LQt <br />CommunicationsLAB <br />