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Exhibit A Scope of Work – Graviton Consultant Agreement <br /> 20 <br />4 Oracle Cloud Implementation Approach <br />The implementation of Oracle Cloud for the City of Santa Ana, CA will be conducted over two <br />implementation phases – Phase 1 HCM and Phase 2 ERP. Within each phase, the tasks and activities <br />are organized into five implementation stages: Plan, Design, Build, Test, and Deploy. The Graviton <br />project team will lead the City project team through the completion of the tasks and deliverables <br />included in each stage of implementation, allowing the project team to deliver upon the scope of <br />implementation defined by this SOW. <br />Graphic: Oracle Cloud Implementation Stages <br /> <br />The structure of the Oracle Cloud implementation methodology is based largely on racle’s Unified <br />Method (OUM), with accommodations for improved decision making, focus on operational knowledge <br />transfer, development of business process centric end user training, and an alignment of project tasks <br />with change management best practices. Early and frequent exposure of City project team members <br />and stakeholders to the Oracle Cloud applications and its native best practice business processes <br />improves the speed and accuracy of decision making. <br />Graphic: Graviton Oracle Cloud Implementation Methodology <br /> <br /> <br />Design Build Test DeployPlan <br />Oracle Cloud Implementation Stages <br />  <br />  <br />City Council 16 – 37 8/5/2025