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Exhibit A Scope of Work – Graviton Consultant Agreement <br /> 63 <br />Deliverable Acceptance Criteria WBS ID City Role Graviton Role <br />implementation operations and maintenance <br />support. The Operations Transition Plan <br />incorporates best practices for enterprise <br />system governance, business ownership, data <br />management, stakeholder roles and structure, <br />help desk and user support, and change <br />request intake and decision making. The <br />Operations Transition Plan will include <br />operational roles and responsibilities listed as <br />a RASCI (Responsible, Accountable, Supports, <br />Consulted, Informed) chart. <br />deliverable related work <br />sessions and complete <br />assigned deliverable related <br />tasks. The City will review <br />deliverable content, provide <br />feedback, and approve <br />deliverable work products. <br />deliverable tasks. Graviton <br />will be responsible for <br />generating deliverable <br />content, incorporating City <br />feedback, and submitting <br />deliverable work products <br />for approval. <br />  <br />  <br />City Council 16 – 80 8/5/2025