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Exhibit A Scope of Work – Graviton Consultant Agreement 64 4.5 Training Track The training track includes the deliverables and tasks to complete the training requirements to support the organizations’ transition to the racle Cloud applications. he transition to cloud-based systems requires a greater emphasis on end user training due to both the system and business process changes that will be implemented. The project team will implement a blended learning end user training program for the City. The training track includes three deliverables spanning the five implementation stages as depicted in the graphic below. Graphic: Training Track Deliverables End user training activities are initiated during the build stage of the project. The timing is due to the availability of a mature set of business process maps and use cases, where the business process track has completed Conference Room Pilot 3. The inventory of use cases will be leveraged in the development of the end user training plan, where the project team defines the users that need to be trained, the business processes they are to be trained on, when training will be delivered, and how the training will be conducted. Following the development of the end user training plan, the focus will shift to the development of training content. The approach to training content will be to take a subset of use cases in a designated end user training course, and leveraging the step-by-step instructions within the use case, develop job aids and training content. The final step in the deployment of the training program is the delivery of end user training. For core users, Graviton will deliver in person classroom training. For casual end users, Graviton will deliver online learning, which will allow users to take online, self-paced, on demand training. On demand training can be taken repeatedly by the end user before and after go-live. 4.5.1 End User Training Tools Graviton will provide the following end user training tools to support the City and the project team in the development of an effective end user training program. 4.5.1.1 End User Training PDF Job Aids: Microsoft Word Graviton will develop end user training job aids in PDF. Job aids are step-by-step end user instructions that include screen shots, navigation, and written steps for completing online transactions in the Oracle Cloud system. Graviton uses Microsoft Word to expedite screen captures as Graviton project team City Council 16 – 81 8/5/2025