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Nursing Assistant Training Program 1. The last day to exercise right to cancel: " m Grievance LGL College is committed to providing the highest standards in education by striving to fostet a continuous process of intellectual growth, character development, and academic integi ity to achieve professional and personal success in the student's chosen profcs Sion. LGL ollege is committed to maintaining a working and learning environment in w iich stude its, faculty and staff can develop intellectually, professionally, personally, and socia ly, Such an atmosphere must be free of intimidation, fear, coercion, and repris d. Any tudent that believes that he or she has a valid complaint must complete a Complaint Form that can be accessed either on- campus or through the College website. Studer is are reque 3ted to first try the informal resolution process. Procedures governing complaints regarding academic policy should follow the proc ss defined in the student handbook and will be decided upon by the Academic Standar s Committee. Studej it Complaint Procedure It is t ie intention of the College to resolve student complaints at the point of origination, in att mpts to avoid escalation of the problem. The College encourages prompt rep rting of cot plaints so that a rapid response can be made and appropriate action taken. INFORMAL RESOLUTION PROCESS Man questions or concerns that students may have can be resolved simply through discu sion. Students with concerns should observe the following steps in seeking a resol tion; 1. Students should discuss the action or decision with the person responsible for the decision. Resolution will be documented on the Student Complaint Form an recorded by Director of Student Services. 2. Talk with your instructor or Program Director. Instructor or Program Directo will document their efforts to resolve issue on the Student Complaint Forma id will either record with or refer to the Director of Student Services. 3. Talk with the Director of Education or Director of Student Services. Director will record efforts to resolve issue and record or decide to convene committee to Feview-eomplaint, FORMAL RESOLUTION PROCESS 1. Within five (5) calendar days of the conclusion of the informal process, a student dissatisfied with the informal resolution process may seek formal resolution by Student Handbook 2024 54 *Policy and Procedures are Subject to Change*