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_T KDC Systems <br />An EMCOR Company <br />r —,. <br />J <br />2.4. Factory Acceptance Testing & Metrology Lab <br />This Lab is used for conducting Factory Acceptance Tests. This Lab is also used to house Test <br />Systems for supported customers. <br />2.5. an Going Support <br />KDC Systems is committed to supporting the City of Santa Ana for the next 5 years and <br />beyond. Here are some additional services, which may be of value to the City of Santa <br />Ana. <br />2.5.1. Emergency Support <br />KDC Systems can provide on -call support. We can contractually commit to getting an <br />engineer on -site within a specified time frame in the case of an emergency. <br />2.5.2. Scheduled Service Calls <br />We can contractually commit to schedule regular service calls. The purpose of these <br />calls is two -fold. <br />Firstly, we will meet with the City of Santa Ana and discuss the performance of the <br />system. This would be the forum for raising minor / non -emergency issues. These <br />meetings would also be used for planning future upgrades and small maintenance <br />projects. <br />PagF- 19 <br />_ KDC Systems <br />An EMCOR Company <br />