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General Order No. I 1-10 1 his or her duties as a panel member, This section shall not limit the Court's 2 authority to, in its sole discretion, determine who may be included on or removed 3 from the panel or to take any other action not specifically contemplated by this 4 section, in order to ensure that the quality of services provided by the Court 5 Mediation Panel is commensurate with the Court's expectations and consistent with 6 the Court's role in the administration of justice. 7 11.2 Confidentiality of Complaint Proceedin s. No information or 8 record concerning the receipt, investigation or resolution of any complaint made 9 under this section may be open to the public. The Court shall maintain sufficient 10 information about each complaint and its disposition to identify any history or 11 patterns of complaints submitted under this section. 12 11.3 Informal Complaints. Informal complaints regarding a panel 13 member's performance shall be brought to the attention of the ADR Program 14 Director, who will conduct a preliminary review to determine whether the complaint 15 can be informally resolved or merits a formal investigation. 16 11.4 Formal Complaint Set Forth in Writing. Any complaint regarding a 17 panel member's performance that cannot be resolved informally shall be submitted 18 in writing to the ADR Program Director. The complaint is not to be filed nor 19 presented to the assigned judge. The complaint shall describe with particularity the 20 matter, conduct and circumstances triggering the complaint. The ADR Program 21 Director shall send the complainant a written acknowledgment that the complaint 22 has been received. 23 11.5 Proceedings in Response to Formal Complaint. The ADR 24 Committee shall promptly review the complaint to determine whether the matter 25 warrants further investigation. If the ADR Committee determines that further 26 investigation is warranted, the ADR Judge shall conduct an investigation, or appoint 27 a subcomnuttee of ADR Committee members to conduct an investigation, and 281 present a report of the investigation to the full committee. As part of such 19