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Docusign Envelope ID: EFBAEI28-2D33-4288-BDF3-3F1gBEEB5A9F <br /> w�" <br /> �,.�.�� CITY OF SANTA ANA <br /> V. SOFTWARE APPLICATION MAINTENANCE SERVICE AGREEMENTS <br /> Maintenance service agreements for the following applications must be current and maintained by <br /> Contractor and made available to the City immediately upon request: <br /> A. Milestone XProtect Corporate Upgrade Program <br /> B. Sureview Immx Software Annual Support and Maintenance <br /> C. Hiperwall Software Maintenance Agreement <br /> D. Lexray User Licenses annual subscription <br /> E. OR similar system <br /> VI. REPAIR AND REPLACEMENT <br /> "Repair& Replacement" shall include coverage for the following systems and components: <br /> A. All Milestone XProtect system servers (x8) <br /> B. Hiperwall Video Wall system <br /> 1. Servers (x1) <br /> 2. Dedicated Workstations (x5) <br /> 3. Network Switches <br /> 4. Monitors (x10) <br /> 5. Server (x1) <br /> C. All cameras (including housings)that are connected to COSA's Milestone XProtect System <br /> D. Power Supplies, including Uninterrupted Power Supplies (UPS) (at minimum 10) <br /> E. Encoders <br /> F. Network Switches (at minimum 10) <br /> 1. Cisco <br /> 2. HP <br /> G. Communications Radios <br /> 1. Ubiquiti <br /> 2. Bridgewave <br /> 3. Siklu <br /> H. All connections and cabling <br /> I. Standalone computers to view Milestone (x5) <br /> VII. PREVENTATIVE MAINTENANCE <br /> Preventative Maintenance shall be provided, at minimum, on a quarterly basis for the following: <br /> A. Test and Inspection <br /> 1. Cameras <br /> 2. Encoders <br /> 3. Radios <br /> 4. Antennas <br /> RFP 25-109A City of Santa Ana Page 23 of 51 <br />