Item 16 - Agreement for River View Golf Course Managment Services

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Staff Qualifications Assembling and sustaining an outstanding site team is among our most important responsibilities. Incumbent employees always have priority in retention of their positions when CourseCo assumes responsibility for an existing property. Evidence of this can be seen in our transition history. Ninety-five percent of the existing employees that applied for positions are hired by CourseCo. A year later, the vast majority are still in place and happily working to a higher standard. Experience has proven, with few exceptions, that incumbent employees can be both motivated and loyal to the facility. With good leadership, their valuable institutional knowledge benefits the course and its customers. Upon transition, new standards are established and implemented with the active involvement of incumbent staff when appropriate. Standards are reinforced with training and support from senior managers and corporate staff in all areas of operations. Additionally, as a standard operating procedure, CourseCo makes the commitment to all its clients to conduct a national search for all key management positions using the following sources: • All qualified candidates who are currently working at the facility. A preference exists for individuals who are both qualified and already intimately knowledgeable with the property. • CourseCo managers who are qualified and seek promotion or transfer. A preference exists for candidates who know our management principles, methods, and systems. • Candidates sourced through publication of openings on CourseCo's website. • Candidates within CourseCo's extensive network/files of notable managers who can be recruited. • Candidates attracted via professional organizations' job posting services: PGA (Professional Golfers Association), LPGA (Ladies Professional Golfers Association) and CMAA (Club Managers Association of American). CourseCo prefers hiring from the local community and is an equal opportunity employer who believes golf's appeal is broadened by a diverse workforce. The following section provides a basic job description and qualifications of the positions to be staffed at River View Golf Course. ADMINISTRATION General Manager This leadership position will have line responsibility for management of operations. Beyond having a working knowledge of all proprietary management systems, the General Manager is responsible for working with Senior Management to develop strategic, operating, sales and marketing plans and budgets; executing the strategic plan at the facilities and in the community; implementing and supervising quality control; monitoring budget variances and statistical reporting from all departments; participating with Senior Management in communication with the City; and assuring compliance with environmental and safety programs. This position will report to Adam Pohl who has been identified as the Senior Operating Manager and will be the primary Project Manager. Minimum Qualifications: BA or BS from an accredited college or university or equivalent; PGA, LPGA, and/or CMA affiliation is a plus; minimum 7 years' experience as a manager in a similar environment; working knowledge of Microsoft Windows applications; direct marketing experience. The successful candidate will have demonstrated analytical and business planning acumen, the maturity to motivate and manage a staff, and the communication skills to enhance internal and external effectiveness including communication with the client. COURSECO Page 12 I