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During the call, Mr. Flores referred to Mr. Higareda by the nickname "Pepe" and stated he was calling on behalf of Constantino Venegas.As the conversation progressed,Mr.Flores informed Mr.Higareda that he and my family were not to bother Brenda Castellanos because she was paying rent and had a verbal contract with"Pepe." Mr. Higareda clarified that Ms. Castellanos had in fact not been paying rent.A family member then intervened in the call and asked Mr. Flores why he was referring to Mr. Higareda as "Pepe," and also asked what complaint Ms. Castellanos had made against my family. Mr. Flores stated that the details of the complaint were confidential and refused to provide further clarification. Mr. Higareda and my family were left confused as to why such a call would be made in an accusatory tone without providing any information regarding the complaint. Mr. Flores then declined to answer additional questions and abruptly ended the call. It should also be noted that the only person who commonly refers to Mr.Higareda as"Pepe,"aside from close friends and family,is Mr.Venegas himself. Mr. Higareda has never introduced himself to any City of Santa Ana official using that nickname. February 27, 2026 After attempting to report these matters to the City of Santa Ana on numerous occasions, Mr. Higareda was eventually granted an in-person appointment to speak with Maricela Marquez. When Mr. Higareda arrived for the appointment, he was greeted by an individual identified as "Saul," who immediately addressed him as"Pepe."Mr.Higareda again became confused as to how city staff had obtained or were using this nickname,as he had never used that name when signing in or communicating with city officials. Despite this confusion, Mr. Higareda remained at the appointment in hopes of receiving assistance. However,one of the first questions Saul asked Mr. Higareda was,"Are you Mexican?" Perplexed, Mr. Higareda questioned what relevance that had to the situation. As he attempted to explain the circumstances he and his family were facing, Saul interrupted him and told him that if he was not satisfied with the situation at the home,he could simply move out. Mr. Higareda left the City of Santa Ana that day feeling discouraged and defeated. Current Situation As of March 7, 2026, Ms. Castellanos remains delinquent on the agreed monthly rent of$1,200 for the months of January, February, and March. Because Mr. Higareda and my family relied on Ms. Castellanos' rent contribution in order to meet the full rental payment owed to Mr.Venegas,they were unable to pay the entire amount owed to the property owner. In good faith,Mr.Higareda and my family provided Mr.Venegas with the rent amount minus Ms.Castellanos'portion and explained the situation,including that Ms.Castellanos had informed them she had a separate agreement directly with Mr.Venegas and that any questions should be directed to him. Only a few days later,today March 7,2026,Mr.Venegas served Mr.Higareda and my family with a Three-Day Notice served by himself directly saying"THE CITY WANTED ME TO GIVE THIS TO YOU". Conclusion and Request for Assistance 6