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Insight - •• <br /> Cobb County, Georgia <br /> Technology Product • r • Related Services <br /> 5. Product Information 1 Service Capability <br /> a. Provide detailed information on service capability,and the availability ofsen,ice centers for maintenance and <br /> repairs on a national level.Indicate hole niany authori_ed service centers it-ill be assailable for each state.. <br /> Will pick up and deliver,serrices be available for service of large equipment itents? <br /> Insight Response: <br /> Insight's manufacturer and publisher partners offer various warranty coverages that agencies have <br /> the option to purchase. Insight also partners with several third-party maintenance providers who <br /> offer a range of extended warranty options, depending on the product. <br /> Additionally, for specific end user devices (laptops, PCs, printers, tablets), networking equipment, <br /> servers, and storage systems, Insight offers a suite of fee-based infrastructure maintenance <br /> services, which include the following coverage options: <br /> Flexible service levels from 24/7 On-site, advanced exchange, and <br /> i to next day depot <br /> 0 Warranty management Vt1 End-of-life support for legacy products <br /> 0 rig;. <br /> Remote diagnostics, monitoring, <br /> and call home feature <br /> b. Provide available payment tears and payment methods-purchase order, credit card(procurement card), <br /> etc. If credit cards are accepters may credit card payments)be made online <br /> Insight Response: <br /> Insight's standard payment terms are net 30 days from date of invoice. <br /> The different payment vehicles supported by Insight include payments to the Lockbox, Credit Card, <br /> Procurement Card, and EFTIACH payments. The preferred payment vehicle is the EFTIACH <br /> payment. Insight accepts American Express, VISA, and MasterCard credit cards and procurement <br /> cards. <br /> Insight supports the use of procurement cardslcredit cards,with the parties understanding that <br /> cards are used for point-of-sale transactions only. Insight is unable to accept procurement cards for <br /> payment of orders placed on net terms via purchase orders. Net term payments must be paid by <br /> check, wire transfer, or ACH. <br /> Credit card payments for point-of-sale transactions may be made online. <br /> 10/13/2022 Request for Proposal Response#23-6692 Page 110 <br />