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Insights• <br /> Cobb County, Georgia insight7l. <br /> Technology •• Solutions r Related Services <br /> K. Describe Supplier's information systems capabilities and limitations regarding order management through <br /> receipt of payment, including description of inultiple platforms that maY be used for any of these functions. <br /> Insight Response: <br /> Insight's account management model integrates a deep footprint of field sales representatives and <br /> consultants with inside sales personnel in locations around the United States. <br /> Our account management approach ensures our clients have expert support and strategic <br /> alignment of their hardware, software, cloud, and services requirements. Our clients' IT <br /> technology and procurement teams will benefit by having the advantage of working with a <br /> dedicated account team that is familiar with and adheres to their internal processes and <br /> methodologies. <br /> Insight utilizes SAP as the internal ERP system for managing client account information. SAP also <br /> supports various order entry and inventory control functions. <br /> Quotes and Order Placement <br /> Quotes can be requested electronically through Insight's e-procurement portal, or via an agency's <br /> dedicated account team (via email, phone, or fax). All mediums will elicit pricing, product <br /> availability, configuration, and shipping information. <br /> Using Insight's web portal, end users can save items in their cart as a quote for purchase later. <br /> Saved quotes can also be emailed. Should the user decide to (and have the authority to) <br /> purchase the quoted items, the saved quote can be turned into an order that will be placed online. <br /> Insight's web purchasing portal displays an order confirmation screen after the order has been <br /> placed. The end user or user account that placed the order will also receive the following via <br /> email: <br /> • A copy of the notification confirming the web order has been received <br /> • Advanced Shipment Notification (ASN)when product from the order ships. Below is an <br /> example of the Advanced Ship Notification (email that Client/Buyer Receives) <br /> ADVANCE SHIP NOTICE <br /> Your order has been picked and packed for shipping. Please seeyour tracking number(s)below. If tracking information is not yet available, <br /> please check it again the following business day.We appreciate your business and are committed to delivering excellent service. <br /> Material Description 0rder City Shpd City Ship Pate <br /> ------------------------------------------------------------------------------------------------ <br /> CHS-70MMFF OPTIPLEX 70W MFF IS-1OS00TSGB 256SSP B 10 ID 19-1AN-2O21 <br /> See below Delivery 0920737617 <br /> 210-AUNF-CH5PSC HELL 22 MONITOR-E222OH 27 27 19-JAN-2024 <br /> See below Delivery 092027 7617 <br /> Serial Y:9DYXD73.9F0073,9FOY073,WIX073,9F1Y071.9FL2073,91`2073,9F2YID73,9F22073,9F3M673 <br /> For online orders, clients will receive the ASN by default. This setting can be turned off if desired. <br /> An additional email can be added at the time of order placement to also receive the ASN. This <br /> feature is unique to Insight's ASN tool. Insight's ASN is available via hard copy, verbal and/or <br /> web-based purchasing. ASNs are also available for non-web orders placed through Insight's <br /> 10/13/2022 Request for Proposal Response#23-6692 Page 153 <br />