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1:ZYtww 1-.atd. <br />1. Prepare relocation assistance related claims, forms, and notices. Thoroughly interview displacee, <br />2. Establish and maintain an accurate and complete working file for each displaced business. <br />3. Inform displaced persons of available relocation assistance and explain relocation process. <br />4. Determine eligibility and present relocation assistance offers. <br />5. Provide advisory assistance to displacees, including lists of qualified movers. <br />6. Assist displacees in locating replacement business sites. Review any increased operating expenses. <br />7. Provide a minimum of one written referral to an available business site, <br />8. Prepare mover instructions for the move and inventory of personal property. Conduct on-site inventory <br />with photos; schedule and review bids; verify licensing of movers and contractors. <br />9. Prepare all applicable benefit claim forms after reviewing for eligibility, secure claimant's signatures on <br />claim forms, submit claim forms to the City for processing and payment and coordinate timely payment of <br />claims. <br />10. Ensure thorough coordination with Authority staff, Acquisition Agent, and/or legal counsel, so that no <br />real property is included on the personal property inventory list. <br />11. Coordinate the walk through for bids and move estimates with movers and the displaced business. <br />12. Secure a minimum of two moving bids or estimates and review them for reasonableness. <br />13. Advise business on benefits available, including, but not limited to, actual and reasonable moving <br />payments, re-establishment payments, search expenses and fixed payments, and recommend the best <br />alternative. <br />14. Review fixed payment (payment in lieu) criteria with business. Discuss and goodwill issues. <br />15. The Relocation Specialist will monitor the actual move to replacement site, as necessary. <br />City of Santa Ana RFP for Right of Way Consulting and Related Services November 15, 2010 <br />Paragon Partners Ltd. Proposal to Provide (A5) Acquisition, Relocation and Property Management Services Page 22 <br />251-69