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1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />15.2.1.1 Determines applicant eligibility for <br />workforce development programs, manages a caseload, advises <br />clients of career and training opportunities, develops client's <br />employment plan, and is responsible for client outcomes. <br />15.2.1.2 Oversees client job search activities <br />and program enrollments, identifies and develops job <br />opportunities appropriate to clients, and uses a computer to <br />track client progress. <br />15.2.1.3 Markets services to employers and to <br />job-seekers, conducts employment/job sector workshops, gives <br />presentations and prepares informational materials, and maintains <br />contacts within the business community to provide employers with <br />qualified candidates. <br />15.2.1.4 Monitors employment rate/employee <br />retention rate and customer satisfaction rate and develops plans <br />for improvement. <br />15.2.1.5 Monitors eligibility and program files <br />to ensure compliance with Federal and State regulations, <br />including WTW regulations; performs site visits, and maintains <br />details records and writes reports. <br />15.2.1.6 Collects and compiles data to generate <br />detailed technical reports, writes articles, and prepares <br />publications regarding the WIB to the public. <br />15.2.1.7 Organizes and implements WIB sponsored <br />events, participates as a team player, and applies principles of <br />Total Quality Service in all activities. <br />Qualifications: <br />15.2.1.8 One (1) year of progressively <br />(WAM0313) 19 of 22 <br />(April 8, 2013) <br />25B-69