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Memorandum of Operations <br />City of Santa Ana WIA and EDD Wagner - Peyser Integration <br />The customers who are considered "Job- Ready" or have completed <br />activities through the Welcome and Monitoring components may <br />access the demand driven services which include: <br />• Job Referrals <br />• Job Search <br />• Soft skills training, including budgeting <br />• Job Assisted Workshops <br />• Interviewing Skills Development and Dress for Success <br />• Career Transitioning and Stress Management <br />• Group assistance /workshops <br />• Resume Preparation <br />4) What will be achieved by integration? <br />The job seekers will gain greater access to employment and skill attainment <br />resources to improve their employability through the SAWC. SAWC fully <br />embraces the integration vision and the opportunity this system provides <br />added value for job seekers and the business community alike. Through the <br />service integration efforts, SAWC offers a skill -based service delivery system <br />which enables the W /O /R/K Center to respond more readily to the changing <br />economic conditions and the competitive market demand. <br />5) Performance outcomes, to include WIA and Wagner- Peyser. <br />5a) How will they be determined? <br />By using the State of California's base wage file. <br />5b) What reports will be used to determine performance? <br />CaiJOBS and JTA Reports. <br />5c) Reporting requirements. <br />As outlined in the directive. <br />5d) Frequency of Reports. <br />Quarterly. <br />6) Establishment of Functional Teams (How ?) <br />Staff will be selected based upon their skills, knowledge, qualifications and <br />the appropriateness of the assignment by taking into consideration the <br />primary needs of the W /O /R /K Center. <br />6a) What minimum skills do team members need? <br />All team members should possess the following skills and abilities: <br />Strong customer service and organizational skills <br />• Ability to effectively communicate verbally and in writing <br />Page 3 of 14 <br />19F -104 <br />