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SECTION 5 <br />RE <br />N <br />5.2.1 <br />5.2.2 <br />A', <br />rt • � v ,w � k. M <br />Motorola has over 75 years of experience supporting mission critical communications for public <br />safety and public service agencies. Motorola's technical and service professionals use a structured <br />approach to life cycle service delivery and provide comprehensive maintenance and support <br />throughout the life of the system. The value of support is measured by system availability, which is <br />optimized through the use of proactive processes, such as preventive maintenance, fault monitoring <br />and active response management. System availability is a function of having in place a support plan <br />delivered by highly skilled support <br />professionals, backed by proven processes, ®' <br />tools, and continuous training. <br />i <br />Account Services Manager <br />Your Motorola Account Services Manager <br />provides coordination of support resources <br />to enhance the quality of service delivery <br />and to ensure your satisfaction. The <br />Account Services Manager (ASM) is <br />responsible to oversee the execution of the <br />Warranty and Service Agreement and <br />ensure that Motorola meets its response and <br />restoration cycle time commitments, The <br />ASM will supervise and manage the <br />Motorola Authorized Servicer's functions. <br />Motorola System <br />Technologists <br />Extensive Experience— Motorola has <br />over 75 years of experience <br />supporting mission critical <br />communications and the Public <br />Safety community. <br />Capacity to Respond — Motorola's <br />network of local service centers, <br />repair depots, system support center <br />and parts support enable Motorola to <br />provide quick and effective service <br />delivery. <br />X, Flexibility and Scalability- <br />Motorola's Support Plans are <br />customized to meet individual <br />Customer needs. <br />3�, Skills and Process — Motorola uses a <br />well- established, structured, and <br />disciplined approach to provide <br />service delivery. Motorola's team of <br />well- trained and committed people <br />understands the communications <br />technology business. <br />The Motorola System Technologists (ST) are available to assist Motorola's Authorized Servicers <br />when needed for network health and operations. <br />City of Santa Ana <br />MCC7500 P25 Dispatch Migration and Subscribers <br />02 April 2015 <br />Use or disclosure of this proposal Is subject <br />to the restrictions on the cover page. <br />aMotorola Solutions Confidential Restricted Warranty and Maintenance Services 5 -1 <br />