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Advantage Services <br />Table of Contents <br />Advantage Services <br />1 Overview <br />1.1 Executive Summary <br />1,2 Customer Objectives <br />1,3 Siemens Capabilities & Commitment to Our Customers <br />2 Service Solution <br />2.1 HVAC CONTROL SERVICES — Automation <br />21.1 Customer Support Services <br />21.2 rechnical Support Services <br />21.3 System Performance Updates & Upgrades <br />2.2 HVAC CONTROL SERVICES — Pneumatic <br />2.2.1 Technical Support Services <br />3 Service Implementation Plan <br />31 HVAC Control Services— Automation And Pneumatic On -site Response Time and Call Windows <br />3.2 Minimum Scheduled Visits <br />33 Maintained Equipment Table <br />3.4 Service Team <br />4 Siemens industry, Inc. <br />4.1 Signature Page and Investment By and Between: <br />42 Terms And Conditions <br />Appendix A- Disr:ounted Labor & Material Pricing <br />Siemens Industry, Inc. 3/24/2015 Page 2 <br />1 <br />t <br />3 <br />3 <br />3 <br />4 <br />4 <br />4 <br />5 <br />5 <br />6 <br />6 <br />7 <br />7 <br />7 <br />B <br />10 <br />11 <br />11 <br />12 <br />11 <br />