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Advantage Services <br />1 Overview <br />1,1 Executive Summary <br />The City of Santa Ana has made a significant investment in its facility and its complex technical systems which are <br />critical to the profitability and productivity of your overall business, This proposed service solution, our Service <br />Agreement, will proactively serve to protect that substantial Investment through a program of planned service <br />tasks by our trained technical staff. <br />This Service Agreement has been specifically developed to support the City of Santa Ana's unique facility, and the <br />services provided herein will help you in achieving your facility goals. <br />1,2 Customer Objectives <br />City of Santa Ana is responsible for delivering a comfortable and consistent environment to its facilities at minimal <br />costs. The city plans to achieve this by keeping its system running efficiently and extend the life of its equipment <br />through a preventive maintenance agreement. <br />1.3 Siemens Capabilities & Cornmitment to Our Customers <br />Siemens Industry, Inc. is the leading single- source provider of cost- effective facility performance solutions for the <br />comfort, life safety, security, energy efficiency and operation of some of the most technically advanced buildings <br />in the world. Siemens is pleased to offer this proposal for technical support services to your facility. For more than <br />150 years, Siemens has built a culture of long -term commitment to customers through innovation and technology. <br />We are confident that we have the capabilities to meet your critical facility needs today and in the future, and we <br />look forward to the opportunity to serve you, <br />Siemens Industry, Inc. 3/24/2015 Page 3 <br />