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Advantaqe Services <br />2.1 2 Technical Support SCFVICeS <br />Preventive Maintenance <br />We will provide preventive maintenance in accordance with a program of routines as determined by our <br />experience, equipment application and location. The list of field panels and /or devices, included under this service, <br />is identified in the List of Maintained Equipment in this service agreement. Automation controls can drift out of <br />calibration with changes in HVAC component performance characteristics, building use, and climatic conditions. <br />This service will extend equipment life, reduce energy consumption, and reduce the risk of costly and disruptive <br />breakdowns. <br />Data Protection & Data Recovery Services <br />Siemens will perform scheduled database back -ups of your workstation database & graphics and / or field panel <br />databases and provide safe storage of this critical business information. Should a catastrophic event occur, we will <br />respond onsite or online to reload the databases and system files from our stored backup copy, to restore your <br />operation as soon as possible. The equipment to be included as part of this service, is itemized in the List of <br />Maintained Equipment in this service agreement. <br />Software Maintenance <br />Siemens will address any programming errors, failed points, points in alarm, unresolved points- or points in <br />operator priority, both at the front end workstation and at the field panel. We will perform this service using onsite <br />visits and / or remote services. <br />Customer Directed Support <br />With Customer Directed Support, Siemens will provide a trained and experienced automation specialist who will <br />work under your direction for up to 16 hours per year, "fhe intent of this service is to offer you labor assistance in <br />completing a special project, or to meet a facility objective. <br />2.'1.3 System Performance Updates & Upgrades <br />Firmware Updates <br />We will provide you with firmware and documentation updates to your existing APOGEE field panels upon <br />development. Onsite training will familiarize you with the new features and their associated benefits. These <br />Updates deliver the benefits of Siemens Industry, Inc. commitment to compatibility by design; a commitment <br />unique in our industry. Field panels included under this service are itemized in the List of Maintained Equipment. <br />(Upgrades to Field Panel hardware, processors, memory boards, and related hardware are excluded unless <br />specified elsewhere.) <br />Siemens Industry, Inc. 3/24/2015 Page 5 <br />