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Advantaqe Services <br />3 Service Implementation Plan <br />31 HVAC: Control Services -- Automation And Pneumatic On -site Response <br />Timer and Call Windows <br />Attribute <br />Feb <br />Emergency Online /Phone Response <br />2 hours <br />Response time - onsite for critical <br />components <br />4 hours - labor to appear onsite Is covered within this <br />response time coverage* <br />Response time - onsite for non- <br />emergency <br />8 hours - labor to appear onsite is covered within this <br />res onse time coverage* <br />Hours of Service <br />24 x 7 - Response time labor is covered within these <br />hours of service <br />Window for Call I landling <br />24 x 7 — Availability to take your call <br />*Labor and material costs for troubleshooting problems and repairing or replacing components are handled <br />separately, These costs can be billable, <br />12 Minimum Scheduled Visits <br />Automation <br />Jan <br />Feb <br />Mar <br />A r <br />Ma <br />Jun <br />Jul <br />Au <br />Se <br />Oct <br />Nov <br />Dec <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />Mechanical <br />Jan <br />Feb <br />Mar <br />Apr <br />May <br />Jun <br />Jul <br />Au <br />Se <br />Oct <br />Nov <br />Dec <br />1 <br />r <br />1 <br />1 <br />1 <br />1 <br />1 <br />Siemens Industry, Inc, 3/24/2015 Page 7 <br />