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GPC will perform the following: patrol and clean all commercial streets and complete all work <br />order requests with 24- hours. In addition upon the City's request GPC will clean alleys, <br />walkways, main neighborhood streets, and any additional service requests from the City. <br />During the patrols GPC will remove all graffiti. Each site cleaned will be photographed and <br />documented using App - Order. Waivers will be obtained as directed from the City. <br />GPO's Santa Ana lead service technician, upon request, will check in with City staff at a <br />specified time to review service requests and overall operations. City staff can enter requests <br />directly into the App -Order work order system where they will be routed real -time to appropriate <br />technician via the technician's location. City staff can monitor and manage work orders via the <br />web or on the provided manager's smartphone app. <br />GPC custom color matches all buildings to 98% or better. GPC will maintain the formulas as <br />well as the inventory of labeled locations. GPC currently has the exact color formula to virtually <br />every building in the City. Therefore, our touch -ups will always be 100% accurate. Our custom . <br />matches will include specific coatings and bases as needed for unique finishes. Many buildings <br />are repeatedly tagged and would be damaged if quality of the removal does not account for the <br />repeated volume, therefore GPC takes special care to properly prep all surfaces and then <br />professionally apply only high quality finishes. GPC contracts to have old and unused paint <br />picked up and recycled. <br />Additional Work and Emergencies <br />GPC knows from experience with the City that it will receive special event requests and <br />emergency calls. GPC performs these services at no additional surcharge. <br />Volunteering in the Community <br />GPC will continue to volunteer and sponsor events such as clean -up and graffiti awareness <br />events. GPC takes an active role helping the communities in which it works. GPC staff recently <br />received the FBI's Outstanding Community Service Award. <br />Response Time <br />GPC will be available to the City 24 hours a day, 365 days a year. No matter what the Holiday or <br />time, emergency after -hours calls will have a response time of less than one hour. <br />1) Emergencies- less than 60 minutes <br />2) Routine- clean upon spotting graffiti <br />3) Citizen or City reported incidents- within 24 hours <br />LABOR -HOUR ALLOCA'T'ION CHART INCLUDING 6 "f TRUCK FOR PARKS er week worked <br />25H -88 <br /># Employees <br />GPC <br />Field Work <br />(hours) <br />Management <br />(hours) <br />Administrative <br />(hours <br />% Proj. Time <br />Field Work <br />5 <br />40-48 <br />0 <br />0 <br />100% <br />Field Mgr <br />1 <br />45 -48 <br />5 <br />0 <br />100% <br />Management <br />1 <br />0 <br />5 -10 <br />1 -8 <br />10% <br />Administrative <br />1 <br />0 <br />0 <br />5 <br />10% <br />25H -88 <br />