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12.9 Inform CAD Citrix User Troubleshooting...........................................................................26 <br />13. <br />Inform CAD and Inform Mobile Back -Up Server and Disaster Recovery Options ...................26 <br />13.1 Stratus Active Service Architecture.....................................................................................26 <br />13.2 Inform CAD Hot Standby/Disaster Server..........................................................................28 <br />13.3 Hot Standby/Disaster Server Best Practices.........................................................................30 <br />14. <br />Inform CAD Workstations..........................................................................................................31 <br />14.1 Standard Inform CAD workstation configuration................................................................31 <br />15. <br />Inform Browser Workstations.....................................................................................................31 <br />16. <br />Inform GISLink Workstations....................................................................................................32 <br />17. <br />Inform Mobile.............................................................................................................................32 <br />17.1 Mobile Server Overview......................................................................................................32 <br />17.2 Mobile Interface Server........................................................................................................32 <br />17.3 Mobile Workstation Requirements......................................................................................33 <br />17.4 Mobile Server and Interface Network Configuration..........................................................33 <br />18. <br />Inform CAD - Inform Component Virtualization......................................................................33 <br />19. <br />Client Virtual Desktop Infrastructure(VDI)...............................................................................35 <br />20. <br />Compatibility with Third Party Products....................................................................................35 <br />20.1 Third Party Product Compatibility Testing Procedure.........................................................35 <br />20.2 TriTech Support of Third Party Products.............................................................................36 <br />20.3 Virus Protection Software Configuration.............................................................................36 <br />CHAPTER 4 - SITE PREPARATION.....................................................................................41 <br />21. <br />Customer Responsibilities for Installation and Training.............................................................41. <br />21.1 Support Connectivity Installation........................................................................................41 <br />21.2 Network Cables....................................................................................................................41. <br />21.3 Staging Area.........................................................................................................................41 <br />21.4 Training Schedule................................................................................................................41 <br />21.5 Training Location.................................................................................................................41 <br />21.6 Windows/Mouse Experience...............................................................................................42 <br />21.7 Training Ground Rules.........................................................................................................42 <br />22. <br />Physical and Environmental Requirements for Computer Room...............................................42 <br />22.1 Computer Room...................................................................................................................42 <br />22.2 Environmental Specifications..............................................................................................43 <br />22.3 Electrical and Physical Specifications for Equipment.........................................................43 <br />INDEX....................................................................................................................................45 <br />The contents of this material are confidential and proprietary to TriTech Software Systems, Inc, and may not be reproduced, <br />published or disclosed to others without the prior written consent of TriTech Software Systems, Inc. <br />©2015 TriTech Software Systems <br />