Laserfiche WebLink
Essentially, all three rebill methods follow these general steps: <br />1. Setting Accounts to Rebill — Includes setting the Customer Master File's Status Code to <br />tag the account to receive a rebill during the next special billing run for the applicable rebill <br />type. <br />2. Correcting What Was Wrong — User fixes the incorrect rate, date, reading, or other <br />parameter that caused the bill problem. <br />3. Performing a "Rebill Special Billing" Run — enQuesta backs out (offsets) the old bill <br />and (except for the BATCH SET ACCOUNTS TO REVERSE program) creates a new bill to <br />replace it. <br />enQuesta Work Queue <br />enQuesta Task -Based Work Queue System - Provides a central location to view and manage <br />daily tasks that require user intervention. <br />S &S will provide the following four (4) work queue configurations as part of the standard <br />deployment for the upgrade. The Customer will be responsible for writing and testing optimized <br />SQLs to create any additional queries and S &S will add these SQLs to the Work Queue <br />configuration as a regular part of the annual support and maintenance contract. The Customer <br />will be responsible for the performance impact that any such SQLs may have on the Work <br />Queue as well as other areas of the system The Customer has requested 3 new work Queues <br />Credit - New CIS report, Billing Accounts in Flat, and CIC changes to error Que. The customer <br />will be providing more details for these Queues to be created and S &S will work with the <br />customer to get these deployed. S &S will be adding enhancements for this implementation to <br />allow a user to select which query will run instead of all query running when entering the <br />program. <br />1. Open Work Orders <br />a. Standard filter will be provided and more specific user or group based filters can be <br />created by the Customer based on the following criteria (e.g., filter for only open <br />shut off work orders): <br />• Work order type <br />• Work order status (e.g., NP, PR, CP, HS, etc.) <br />• Work order scheduled date <br />• Worker <br />b. Users will be able to complete the following actions from the work queue: <br />• Access inquiry and account drill downs <br />• Complete, void or create a work order <br />• Re- assign a work order <br />2. Work Order Fatal List <br />a. Standard filter will be provided and more specific user or group based filters can be <br />created by the Customer based on the following criteria (e.g., only move in /out <br />fatals): <br />• Work order type <br />• Work order status (e.g., NP, PR, CP, HS, etc.) <br />• Work order scheduled date <br />• Worker <br />City of Santa Ana - enQuesta Upgrade Statement of Work <br />Page 10 of 32 Proprietary and Confidential to Systems & Software, Inc. 2/16/2016 <br />Document subject to the California Public Records Act <br />