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• Work order number (or one or more ranges of work order numbers) <br />• Work order type (such as Meter Exchange, Move -Out Move -In, Add Budget, etc.) <br />• Meter or communication device <br />• Schedule date or date range <br />• Application <br />• Work Order Status (History, Complete, External, Hold pending a reading, Not Printed, <br />Printed, etc.). You can also filter simply for orders not yet in history. <br />• Service area <br />• Field worker <br />• Property class <br />• Customer name (across multiple accounts) <br />• Address (across multiple accounts) <br />After you set your desired search term(s) and filter(s), enQuesta lists work orders satisfying <br />your criteria. This scrollable, multi - column result list includes over twenty order parameters. <br />The Work Order Search screen provides you with these useful link columns: <br />• [Work Order] Number — Click this link to display the work order in View mode (read <br />only). When done, click the Back button until you return to Inquiry. <br />• Account Number — This exits you from Work Order Search and takes you to that work <br />order's specific account in Inquiry, where you can perform work -order or other actions <br />as you would normally. <br />Batch Rebill <br />Standard REBILL on the Online Posting menu is a manual procedure used to individually set <br />one or more accounts to re -issue the latest bill during a subsequent "Special Billing" run. This <br />type of REBILL is typically run to correct parameters such as rates, dates, or readings that were <br />incorrect on the original bills of a small number of accounts. <br />But what if a large number of just - billed accounts are affected by such an error? For example, <br />every account in a particular billing run or every account billed with a particular rate. To solve <br />such larger -scale problems, the automated BATCH SET ACCOUNTS TO REBILL and BATCH SET <br />ACCOUNTS TO REVERSE programs are now available from the enQuesta v4.5 menu system. <br />Unlike the Online Posting method, where you mark accounts for REBILL individually, in BATCH <br />SET ACCOUNTS TO REBILL and BATCH SET ACCOUNTS TO REVERSE you first create and then <br />upload into enQuesta a text file listing all the accounts to receive the adjustment. <br />City of Santa Ana - enQuesta Upgrade Statement of Work <br />Page 9 of 32 Proprietary and Confidential to Systems & Software, Inc. 2/16/2016 <br />Document subject to the California Public Records Act <br />