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• S &S will map the responses from the file with a quick work order on the enQuesta accounts. <br />• The Outdial response file will be required to be on the enQuesta server for processing. <br />• New Maintenance for the GO App and IVR will be billed at go -live. The go -live event is when the <br />app is published in the App Store and Google Play. <br />City of Santa Ana <br />Title: <br />Date: <br />City of Santa Ana - enQuesta Upgrade Statement of Work <br />Page 32 of 32 Proprietary and Confidential to Systems & Software, Inc. 2/16/2016 <br />Document subject to the California Public Records Act <br />