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Proposal for the City of Santa Ana
<br />J.PM:oruan
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<br />The HPO has a toll free help line for affordable housing nonprofit organizations and housing
<br />advocates to foster communication between the bank and these organizations in an effort to
<br />facilitate successful workout loans and prevent home foreclosure. since its inception, the
<br />HPO has handled many thousands of calls over this help line. Additionally, the HPO delivers
<br />foreclosure prevention training sessions across the country to affordable housing nonprofit
<br />counselors and housing advocates. The HPO staff is bilingual which affords enhanced
<br />service to the nonprofits utilizing the Help Line. Additionally, an Outreach Travel Team now
<br />travels across the country to attend borrower outreach events. The Outreach Travel Team
<br />provides face to face interviews with distressed borrowers to discuss options (including
<br />Making Home Affordable) and collect documentation to begin the loss mitigation review
<br />process.
<br />In the last two years, whether through a customer outreach event or through the national help
<br />line; numerous families from the City of Santa Ana at risk of losing their homes to foreclosure
<br />have utilized our HPO with the assistance of nonprofit housing counselors,
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<br />J.P. Morgan has identified pricing for services in the Cost Proposal. If the City chooses to add
<br />additional services outside of what is currently utilized then applicable fees will apply,
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<br />JPMorgan Chase will not be able to agree to the final sentence, as the naming of an
<br />additional insured does not create a contract between the additional insured and the
<br />insurance company, which thereby limits the obligations of the insurance company regarding
<br />notification. Upon award, JPMorgan Chase will be pleased to discuss notification in the event
<br />of cancellation.
<br />Page 66
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